Service policies
These policies ensure your safety, clarity of expectations, and the consistent premium care we deliver at Hermosa Hermonia.
Our standards
Consultation Required
All treatments at Hermosa Hermonia begin with a complimentary consultation. This allows us to assess suitability, discuss expectations and craft a personalised plan. Treatments cannot be administered without consent forms signed at the time of consultation.
Booking & Cancellation
Appointments must be pre-booked via phone, WhatsApp or our online form. We require at least 24 hours' notice for rescheduling. Cancellations within 4 hours of the appointment or no-shows may incur a 50% charge of the booked service.
Payment Terms
Full payment is due at the time of service. We accept UPI, debit/credit cards and bank transfers. Multi-session packages may require partial advance payment as agreed during consultation. Pricing is shared transparently and confirmed before treatment.
Refund Policy
Refunds are not offered for completed services. In specific cases (severe medical reactions confirmed by us, treatments cancelled due to documented medical emergencies, or service errors on our part), credit notes valid for 6 months from issue may be issued at management discretion.
Treatment Suitability
Treatments may not be suitable during pregnancy or breastfeeding, with active skin infections, certain medications, or specific medical conditions. Our team will screen for contraindications at consultation and recommend alternatives where required.
Aftercare Compliance
Following the aftercare instructions provided is essential for safe healing and optimal results. Hermosa Hermonia is not liable for adverse outcomes resulting from non-compliance with the aftercare guidance shared with each treatment.
Results Disclaimer
All cosmetic treatments produce variable results depending on individual physiology, skin type, lifestyle and home-care. We commit to delivering best-in-class clinical care; we do not guarantee specific cosmetic outcomes.
Hygiene & Safety Standards
We follow strict sterilisation protocols, use single-use needles and disposable consumables, and maintain medical-grade hygiene across all treatment rooms. All practitioners are certified, trained and regularly upskilled.
Dispute Resolution
Concerns should be raised within 7 days of the service through our team. We will work to resolve any issue directly. Any unresolved disputes are subject to Mumbai jurisdiction under applicable Indian law.
Contact for Policy Concerns
For any questions about our policies, please reach our team at HermosaHermonia@gmail.com or +91 75065 11336.